Enterprise Laboratory Information System (ELIS), Telehealth Care Suite & Growth Engine
| Industry | Healthcare |
|---|---|
| Employees | 60 |
| Region | United States |
| Services | ENTERPRISE LABORATORY INFORMATION SYSTEM is a secure platform connecting patients, providers, laboratories, and phlebotomists. |
| Client Since | 2023 |
Client overview
Enterprise Laboratory Information System (ELIS), Telehealth Care Suite & Growth Engine
ENTERPRISE LABORATORY INFORMATION SYSTEM is a healthcare technology organization focused on streamlining diagnostic laboratory operations, telehealth services, and patient care coordination. The client required a centralized digital platform to manage patient intake, specimen collection and tracking, laboratory workflows, diagnostic results, provider communication, and telehealth consultations.
The platform was designed to connect diagnostic laboratories, phlebotomists, healthcare providers, and patients through a single, secure healthcare ecosystem. It also supports automated results delivery, real-time collaboration, referral management, and operational analytics to reduce administrative workload and improve care continuity.
Fragmented, manual diagnostic workflows were causing delays, errors, inefficient specimen tracking, and high administrative workloads across laboratories and healthcare providers.
Challenge
What Was Slowing Down
Transforming outdated, paper-based laboratory workflows into a unified digital ecosystem presented significant business and technical challenges for the company. To overcome fragmented communication, manual billing, and uncoordinated logistics, the team engineered a comprehensive, end-to-end specimen tracking platform. This complex technical overhaul required building automated and secure cloud-based reporting, real-time barcode tracking, and live WebSocket messaging, alongside robust third-party API integrations, high-volume data auditing, and a fraud-resistant referral system.
- Business challenges
- Business challengesTechnical challenges Paper-based specimen requisitions caused missing information and data transcription errors.
- Manual patient result notifications delayed report delivery and increased staff workload.
- Uncoordinated specimen transportation created delays and risks of lost samples.
- Billing relied on manual reports, resulting in slow and error-prone invoicing.
- Disconnected communication between doctors, technicians, couriers, and care teams slowed issue resolution.
- Manual CPT reconciliation and insurance verification increased administrative effort.
- Lack of centralized referral tracking limited visibility into growth and partner performance.
- Technical challenges
- Digitizing the complete specimen lifecycle from collection and courier hand-off to lab intake and verification.
- Building secure, password-protected PDF reports with automated SMS and email delivery.
- Implementing real-time specimen status and barcode tracking across collection and laboratory workflows.
- Developing WebSocket-based real-time messaging with channels, file attachments, and user mentions.
- Integrating CPT code mapping, insurance eligibility verification, audit trails, and high-volume data processing
- Implementing fraud-protected referral campaigns with Redis rate limiting, self-referral detection, and privacy-preserving leaderboards.
Solutions we delivered
What We Built - Platform Overview
1. Overview
We developed a comprehensive SaaS healthcare platform that digitizes and automates the complete diagnostic lifecycle—from digital patient intake and barcode specimen tracking to courier hand-offs, lab processing, automated CPT billing code assignments, and multichannel result delivery. By connecting clinical, logistical, and administrative workflows into a single system, the platform eliminates manual paperwork bottlenecks, improves specimen traceability, enhances real-time communication between laboratory teams and providers, and ensures accurate, end-to-end operational management
How It Works - 4 Steps
Step 1 Digital Intake & Specimen Collection:
Phlebotomists scan specimen barcodes and register patient intake digitally with real-time CPT code mapping and insurance eligibility verification.
Step 2 Logistics & Lab Intake Processing:
Couriers track specimen pick-ups via live status updates, delivering samples straight to testing labs for analyte evaluation.
Step 3 Automated Multichannel Result Release:
Once verified by a provider, the platform generates
password-encrypted PDF test reports and dispatches SMS/Email notifications immediately.
Step 4 Provider Care Continuity :
The platform bridges the communication gap between healthcare providers and patients, offering a secure environment for them to review lab results, discuss diagnoses, and plan the next steps in treatment
01 FEATURE - Master System Dashboard And Analytics
Real-time volume metrics:
Multi-role operational access:
Tailors navigation bars dynamically based on user roles (Admin, Provider, Lab Tech,
Phlebotomist, Courier).
Interactive quick-action controls:
Allows staff to trigger instant specimen requisitions, review problem samples, and
download shift close financial audits
02 FEATURE Diagnostics Lis & Specimen Life Cycle
The diagnostic LIS module manages specimen workflows from initial phlebotomy collection to courier transport, lab intake, CPT code billing assignment, and analyte verification.
Automated CPT Code Mapping:
Connects test panel definitions (RPP, STI, UTI, Nail Fungal) etc directly to standard billing CPT codes.
Problem Sample Isolation:
Quarantines damaged tubes or unlabelled specimens into dedicated resolution queues without stopping main batch processing.
Shift Close Audit Trail:
Captures physical sample hand-off logs and technician shift close balances for strict accountability
03 FEATURE - Automated Multichannel Results Delivery
ELIS implements a secure, HIPAA-compliant result notification engine that releases test reports to patients immediately upon clinical authorization.
Automated CPT Code Mapping:
Connects test panel definitions (RPP, STI, UTI, Nail Fungal) etc directly to standard billing CPT codes.
Problem Sample Isolation:
Quarantines damaged tubes or unlabelled specimens into dedicated resolution queues without stopping main batch processing.
Shift Close Audit Trail:
Captures physical sample hand-off logs and technician shift close balances for strict accountability
04 FEATURE - Open Floor Real Time Chat & Messaging
Open Floor provides an integrated, WebSockets-powered messaging hub connecting lab staff, phlebotomists, couriers, and doctors for instantaneous clinical communication.
Context-Aware Channels:
Dedicated channels for main, eligibility, bugs, news, and direct patient care groups.
Real-Time Channel Re-ordering:
Pushes channels with new messages straight to top index 0 across participant sidebars via Socket.io broadcasts.
Multi-part Media Uploads:
Integrated Multer interceptor handling image previews and document attachments with
HIPAA storage rules.
05 FEATURE - Provider Continuity Suit & Telehealth
The provider suite supports dual-mode telehealth care, allowing clinicians to review charts asynchronously or conduct live video consultations with patients.
Context-Aware Channels:
Clinicians review patient intake summaries, lab panels, and medical histories to issue e-signatures.
Real-Time Channel Re-ordering:
Pushes channels with new messages straight to top index 0 across participant sidebars via Socket.io broadcasts.
Multi-part Media Uploads:
Integrated Multer interceptor handling image previews and document attachments with
HIPAA storage rules.
06 FEATURE - Referral Growth Engine & Fraud Mitigation
The Growth Engine empowers brand ambassadors and clinics to expand patient acquisition through time-boxed referral campaigns with automated fraud prevention.
Multi-Tier Fraud Mitigation:
Clinicians review patient intake summaries, lab panels, and medical histories to issue e-signatures.
Privacy-Preserving Leaderboard:
Anonymizes participant names to First Name + Last Initial (e.g. Test
U.) to maintain strict user privacy.
Transactional Database Operations:
Executes profile creation, points assignment, and reward claims inside database
transactions
Impact numbers + key statistics
100%
SPECIMEN TRACKING
Full digital barcode lifecycle
< 5M
RESULT DELIVERY
Automated SMS/Email release
110+
DATABASE MODELS
Relational PostgreSQL schema
0 Paper
DIGITAL END-TO-END
Mobile intake to encrypted PDF
8 Roles
GRANULAR RBAC
Admin, Provider, Tech, Patient
110+
CHAT LATENCY
Socket.io Open Floor gateway
What These Numbers Mean in Practice
- Minutes saved per result release: Eliminating manual phone calls and paper mailing frees up 3.5 hours daily for lab staff processing 50+ test panels per day
- 100% data fidelity on billing codes: Direct CPT assignment guarantees that diagnostic billing claims, insurance IDs, and patient profiles match perfectly without human typos.
- Instant encrypted PDF delivery: Patients receive password-protected PDF test reports directly on their mobile devices upon clinical authorization, enabling faster medical treatment.
Technologies used
Backend
FastAPI (Python 3.12)
REST API, background workers, PDF generation pipeline
Frontend
React 18 + TypeScript
SPA role-scoped UI, form management, real-time state
Data Management
PostgreSQL 16
Relational data, JSONB for missing items and registrar
Third-Party Libraries
DICOM Cornerstone JS
In-browser medical image rendering — no plugin required
Reporting
PDF WeasyPrint 66
Server-side HTML-to-PDF for operation usage reports
Devops
Docker + Compose
Backend + frontend + PostgreSQL in isolated containers
Architecture & Execution
Total Team Size
9
PROFESSIONALS
Project Manager
1x
Planning, coordination, and
client communication.
Business Analyst
1x
Requirement gathering and
documentation.
UI/UX Designer
1x
Frontend Developers
2x
Responsive web and mobile
interfaces.
Backend Developers
2x
APIs, business logic, and
integrations.
QA Engineers
1x
Testing and quality assurance.
DevOps Engineer
1x
What Changed After ELIS
ELIS transformed fragmented, manual diagnostic workflows into a centralized digital healthcare platform. Specimen tracking, billing, results delivery, real-time communication, and provider-patient care were connected into one secure system, improving operational efficiency, accuracy, and continuity of care.
- Centralized Specimen Lifecycle
Patient intake, specimen collection, courier hand-offs, laboratory processing, and result verification were brought into one connected digital workflow, improving traceability and reducing manual paperwork.
- Automated Results Delivery
Clinically authorized results are automatically converted into secure, password-protected PDF reports and delivered through SMS and email, reducing delays and administrative workload.
- Real-Time Team Communication
Laboratory staff, phlebotomists, couriers, doctors, and care teams can communicate instantly through integrated real-time messaging, helping teams resolve issues faster.
- Streamlined Billing & Verification
Automated CPT code mapping, insurance eligibility verification, and audit trails improved billing accuracy and reduced manual reconciliation effort.
- Connected Provider & Patient Care
The platform enabled providers to review patient information and lab results, conduct asynchronous chart reviews or live video consultations, and maintain better continuity of care.
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